By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Senior Field Application Engineer

Munich, Germany

Key Responsibilities:

Customer software integration support:


  • Smart card, based access system deployment based on HID ® Seos ® or LEGIC Advant
  • Smart card JavaCard applets for Payment and Access Control use cases
  • Support customer JavaCard applet development for customer applications (e.g.
  • blockchain, FIDO, PKI)
  • Mastercard M/Chip Advance Biometric Application Specification and Visa VBSS profile
  • development and testing
  • Host interface of biometric smart card platform
  • Enrollment solutions; API and mobile app integration

On-going technical support:

  • Issue tracking
  • Customization deliverables
  • Working with Engineering Team to resolve customer issues

Customer facing documentation

  • Walk customer through product documentation
  • Maintain and improve on product documentation and customer guidelines

Continuous product improvement

  • Feedback customer experience with the product into product maintenance
  • Provide a customer’s view on the product towards the Product and Engineering teams

Essential Criteria:

  • This position requires an experienced software engineer and is essential for successful technical integration of our products into customer products. A successful candidate will represent Zwipe in front of the customer as technical expert and make a significant contribution to the commercial success of the company.
  • It is essential that the Senior Field Application Engineer can demonstrate the following:
  • A strong technical background in some of the following areas: smart card technologies (e.g., Barnes, Mastercard Profile Advisor), JavaCard applet development, biometrics, technical support, payment applets and profiles card-based access control (HID ® Seos ®, LEGIC Advant)
  • Ideally, deployment experience from large scale access control projects (Airport, Hospital, Datacenter, Port/Harbor, or other similar)
  • Knowledge of industry standards (ISO/IEC, JavaCard, GlobalPlatform)
  • Excellent communication skills and organizational talent
  • Autonomous – you ́re a self-starter
  • Experience of having held a similar position as a Field Application Engineer or Software Engineer in a company deploying software products in mass commercial roll out
  • Direct relevant experience in a customer-facing role
  • Technical integration support
  • Failure analysis
  • Issue handing
  • Prior experience of working in a ‘start up’ or ‘early stage’ company is a plus
  • M.Sc. or B.Sc. degree in computer science, information technology, electronic engineering or
  • comparable educational background
  • Experience of a range of biometric or smart card technologies
  • Fluent in English, knowledge of an additional European Language (French, German, Spanish) is a plus
  • Comfortable with travel within EMEA and sometimes to Asia and Americas

To apply for this position, click here