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Senior Field Application Engineer

Munich, Germany

Key Responsibilities:

Customer software integration support:

  • Smart card, based access system deployment based on HID ® Seos ® or LEGIC Advant
  • Smart card JavaCard applets for Payment and Access Control use cases
  • Support customer JavaCard applet development for customer applications (e.g.
  • blockchain, FIDO, PKI)
  • Mastercard M/Chip Advance Biometric Application Specification and Visa VBSS profile
  • development and testing
  • Host interface of biometric smart card platform
  • Enrollment solutions; API and mobile app integration

On-going technical support:

  • Issue tracking
  • Customization deliverables
  • Working with Engineering Team to resolve customer issues

Customer facing documentation

  • Walk customer through product documentation
  • Maintain and improve on product documentation and customer guidelines

Continuous product improvement

  • Feedback customer experience with the product into product maintenance
  • Provide a customer’s view on the product towards the Product and Engineering teams

Essential Criteria:

  • This position requires an experienced software engineer and is essential for successful technical integration of our products into customer products. A successful candidate will represent Zwipe in front of the customer as technical expert and make a significant contribution to the commercial success of the company.
  • It is essential that the Senior Field Application Engineer can demonstrate the following:
  • A strong technical background in some of the following areas: smart card technologies (e.g., Barnes, Mastercard Profile Advisor), JavaCard applet development, biometrics, technical support, payment applets and profiles card-based access control (HID ® Seos ®, LEGIC Advant)
  • Ideally, deployment experience from large scale access control projects (Airport, Hospital, Datacenter, Port/Harbor, or other similar)
  • Knowledge of industry standards (ISO/IEC, JavaCard, GlobalPlatform)
  • Excellent communication skills and organizational talent
  • Autonomous – you ́re a self-starter
  • Experience of having held a similar position as a Field Application Engineer or Software Engineer in a company deploying software products in mass commercial roll out
  • Direct relevant experience in a customer-facing role
  • Technical integration support
  • Failure analysis
  • Issue handing
  • Prior experience of working in a ‘start up’ or ‘early stage’ company is a plus
  • M.Sc. or B.Sc. degree in computer science, information technology, electronic engineering or
  • comparable educational background
  • Experience of a range of biometric or smart card technologies
  • Fluent in English, knowledge of an additional European Language (French, German, Spanish) is a plus
  • Comfortable with travel within EMEA and sometimes to Asia and Americas

To apply for this position, click here